- Right to be treated with respect, dignity and privacy during examinations
- Right to be informed of service and related charges and if necessary to receive an explanation of the bill
- Right to know the identity of staff providing services, and the physician responsible for your care
- Right to receive information in understandable language of proposed procedure, treatment, benefits, side effects, risks and alternatives
- Right to accept or refuse a procedure, at your risk
- Right to confidentiality of patient information, to the extent provided by the law
- Right to access clinical information, in the form of a medical report / discharge summary
- Right to know if your care involves research or experimental treatment and right to consent or refuse to participate
- Right to voice complaints regarding your care, and to be informed of the response to your complaint (Contact Administrator – Operations)
- Right to be informed of hospital policies, procedures
You may contact the administration to record any violation of these rights
- To provide all personal and family health information needed to provide you appropriate care. This includes reporting if you are in pain, or require pain relief and have any communicable disease.
- To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
- To ask questions to your physician or other care providers when you do not understand any information or instructions.
- To be considerate of others receiving and providing care. Patients are strictly discouraged from bringing valuables to the institution during hospitalization.
- To observe hospital’s policies and procedures including those regarding smoking, noise, etc.
- To accept financial responsibility for health care services and settle bills promptly. Not to leave the hospital under treatment without the knowledge of the treating physician. If you do so, you are entirely responsible for the consequences.
- To discourage visitors more than permitted numbers, to avoid infections during hospitalization. Patient and family help the organization improve its understanding of the patient’s satisfaction by providing feedback about service needs and expectations.
- To inform in advance about your reimbursement documentations needs, if any, if you are covered by insurance or under any employee welfare schemes.